Radical Support
Radical Support
From unmanaged to fully managed service
Un-Managed – If you are an expert if system administration and you know what to do, this is the best option to choose from. Let us take
care of the infrastructure matters and you can take care of the rest remotely.
Co-Managed – This is best for clients with know how on their own application but not sure about managing a hosted environment. Let us
do the job of taking care server service layer and you can have a peace of mind just running your own application.
Fully-Managed – A full out-sourced model where we will take care of everything on your infrastructure needs. From planning, review to
recommendations. It is best for customers who only want to focus on their business and not other things
These 3 levels of Managed Model are supported by support plans available. One of which is our award winning Pro-Active™ Support.
There are 3 main differences between basic support and Pro-Active Support (1) Response Time and ticket priority (2) Contact Medium (3) Physical Support Staff on shift to do Monitoring and Alerts for your infrastructure.
care of the infrastructure matters and you can take care of the rest remotely.
Co-Managed – This is best for clients with know how on their own application but not sure about managing a hosted environment. Let us
do the job of taking care server service layer and you can have a peace of mind just running your own application.
Fully-Managed – A full out-sourced model where we will take care of everything on your infrastructure needs. From planning, review to
recommendations. It is best for customers who only want to focus on their business and not other things
These 3 levels of Managed Model are supported by support plans available. One of which is our award winning Pro-Active™ Support.
There are 3 main differences between basic support and Pro-Active Support (1) Response Time and ticket priority (2) Contact Medium (3) Physical Support Staff on shift to do Monitoring and Alerts for your infrastructure.
ReadySpace guarantees to provide you a response in times of need. Our Radical Support™ will pick up your support request and provide a response back to you within our promised support medium, hours and response time. All ReadySpace services provided come with a minimum of Radical Support Basic package.
Depending on your requirements, at ReadySpace, we provide a range of support services that will fit in your organization's requirement. As you can see in the table below, there are 3 different levels of Managed Services.
| Basic Plan | Pro-Active™ Plan |
|
Unmanaged |
Full / Co-Managed |
|
Responsive |
Pro-Active |
|
Problem Resolution |
Problem Prevention |
|
Resource Dependable |
Planned Processes |
|
Help on Call |
Professional Advice |
|
Ad Hoc Services |
Pre-Designed Services |
|
Pre-Sales Evaluation only |
Regular Evaluation |
|
Within 24 hrs response |
Within 4 hrs response |
|
Available during Business Hours |
Available 24 x 7 |
|
Paid Support After Business Hours |
Free Support After Business Hrs |
|
Normal Support Ticket and Phone Queue |
Priority Support Ticket and Phone Queue |
|
Paid Support for immediate attention |
Free Support for immediate attention |
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